~Unhappy Customer: “I
didn’t, I won’t”
A bookseller had a statement for a book curtly returned to him,
with this note written across it:
“Dear Sir: I never ordered this ugly book. If I did, you
didn’t send it. If you sent it, I never got it. If I got it, I paid
for it. If I didn’t, I won’t!”
~In Code, Gentlemen Punished
The most ancient law code known to historians, the Code of
Hammurabi, king of Babylon (c. 1728-1686 B.C.), divided the population
into three classes: “gentlemen,” “citizens,” and “slaves.”
The gentlemen enjoyed special privileges, but they were also punished
more severely for their offenses.
~If Age 40, Responsible For
It is said that Abraham Lincoln, when he was President of the
United States, was advised to include a certain man in his Cabinet. When
he refused he was asked why he would not accept him.
“I don’t like his face,” the President replied.
“But the poor man isn’t responsible for his face,”
responded his advocate.
“Every man over forty is responsible for his face,” countered
~J.C. Penney Keeps
One of the many successful men who have used the Golden Rule
principle was James Cash Penney. The fabulous Mr. Penney, starting with
a small general merchandise store in Kemmerer, Wyoming, in 1902, built a
multimillion-dollar business empire on one simple principle: the Golden
For years the Penney stores were called The Golden Rule
Stores. And it was Mr. Penney’s faith in that principle—always
treating a customer as he himself would want to be treated—that made
them grow and prosper.
~Direct Dial To Mayor Kollek
One of the few mayors in the world to have his home number listed
in the local telephone directory was Teddy Kollek of Jerusalem. Kollek
decided to keep his phone number listed when he was first elected, and
he has not regretted it. “It gives people a feeling of last resort—a
number they can turn to when they can’t get through the
bureaucracy,” he says.
A young man who woke him one night, to complain of a pothole that
caused his motor scooter to overturn, apologized: “If I don’t call
you now when I’m angry, I know I won’t call tomorrow. And if I did,
I wouldn’t get you in your office.” Kollek good-naturedly took down
the location of the pothole and, the next morning, ordered the highway
department to fix it.
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